How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form
. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
My mother is also my cousin four times removed - and similar strange-sounding degrees of kinship
There will be times when one person in your tree is a relative in multiple ways – the direct line and some strange-sounding degree of kinship, that looks like an error. However, in most cases these kinships are both valid. If two cousins married a few generations ago, multiple relationships at the same time are the result. If you are absolutely sure that this cannot be the correct explanation, please check the family section in MacFamilyTree and look for empty or duplicate family entries. Delete entries you don’t want to keep and the multiple relationships should be gone. Hint: Deleting a family will not delete the family members, it just deletes the connections.
Is MobileFamilyTree 8 optimized for iPad Pro 12.9" or iPhone X?
Yes, MobileFamilyTree 8 will make use of the iPad Pro’s huge screen and is also optimized for the iPhone X.
I bought MacFamilyTree 8 - why do I have to purchase MobileFamilyTree 8, too?
MacFamilyTree and MobileFamilyTree are two separate apps. While they work perfectly as a team, both apps are able to function without the iOS or Mac companion. If you use a Mac but no iPhone/iPad, you don’t require MobileFamilyTree. If you just want to pursue you family research on iPhone or iPad, you don’t require MacFamilyTree.
iOS apps always have to be purchased separately and Apple offers no way to buy a Mac and iOS app bundle at the same time. This is way you have to buy MobileFamilyTree separately. If you opt for MobileFamilyTree 8, you get a version that works on iPhone, iPad and iPod touch – one purchase, three platforms.
Does CloudTree work in iOS 9 or OS X 10.11 El Capitan?
No, CloudTree requires iOS 10, iOS 11, macOS 10.12 Sierra or macOS 10.13 High Sierra to work. If you’re synchronizing your devices using CloudTree, all Macs, iPhones and iPads must either run iOS 10, iOS 11, macOS 10.12 Sierra or macOS 10.13 High Sierra in order to download and upload trees to CloudTree.
Is there telephone support?
We do not offer telephone support since we are convinced that we can help you way better by sending screenshots or written instructions you can read again if necessary. Especially when it comes to very specific questions or technical issues, our support team has to consult the application’s developer. As you can imagine, our developers are not always available for answering questions like these. As soon as our support staff has the information you require, they will contact you instantly by email.
What is the best way to print a huge chart in MacFamilyTree?
There are basically two options available if you want to print out a huge chart. Option 1: Export your chart as PDF, then take that file to a copy shop and ask them to print it on a plotter. Option 2: Select your chart, click on edit in the bottom bar, then click on “distribute on multiple pages”. If you print these pages and glue them together, you can create wall charts, too.
Dropbox sync between MacFamilyTree and MobileFamilyTree - possible?
No, unfortunately iCloud sync is the only way to sync your trees between Mac and iPhone. If you don’t use MobileFamilyTree for iPhone/iPad and just want to sync two Macs, you can use Dropbox, though. Please open MacFamilyTree’s preferences, go to “database”, then change the database location to your dropbox folder. Please consider these important warnings:
- Dropbox can’t resolve sync conflicts – meaning if you change your database on two Macs simultaneously, your changes are lost.
- Be sure to create backups of your family trees
- Should you decide to activate iCloud sync again, your tree file will be removed from Dropbox and stored in the location Apple requires for iCloud sync.