Frequently asked questions about MobileFamilyTree 10
Why do I have to pay for updates?
MacFamilyTree 10 and MobileFamilyTree 10 deliver a plethora of improvements and new features. Every three years, we release a new paid update to our software – in between, we provide you with a rich set of entirely free updates and new features– an update model unique to all genealogy apps on Mac or even on Windows.
We earn our money solely through the sale of high-quality applications – and not via subscriptions or even selling user data. By purchasing the most recent update, you are helping to ensure that we can continue to permanently improve and further develop MacFamilyTree – and in return you always get the most modern and innovative genealogy app on the market.
Unfortunately, it’s not possible for us to sell the software on the App Store at a lower price for owners of the previous version. Apple dictates that software prices have to be the same for everyone on the platform.
I bought MacFamilyTree 10 - why do I have to purchase MobileFamilyTree 10, too?
MacFamilyTree and MobileFamilyTree are two separate apps. While they work perfectly as a team, both apps are able to function without the iOS or Mac companion. If you use a Mac but no iPhone/iPad, you don’t require MobileFamilyTree. If you just want to pursue you family research on iPhone or iPad, you don’t require MacFamilyTree.
iOS apps always have to be purchased separately and Apple offers no way to buy a Mac and iOS app bundle at the same time. This is way you have to buy MobileFamilyTree separately. If you opt for MobileFamilyTree 10, you get a version that works on iPhone, iPad and iPod touch – one purchase, three platforms.
Is MobileFamilyTree 10 optimized for iPad Pro 12.9"?
Yes, MobileFamilyTree 10 will make use of the iPad Pro’s huge screen.
Can I share my tree on CloudTree with MacFamilyTree 9 and MobileFamilyTree 9 users?
MacFamilyTree 10 and CloudTree allow you to share trees of unlimited size with other users. In order to achieve this, some significant changes to the underlying architecture had to be made. Unfortunately it’s not possible to share a tree between MacFamilyTree 10 and MacFamilyTree 9. Both sides need to run MacFamilyTree 10 or MobileFamilyTree 10.
Why do I see transparent people on the Interactive Tree?
Such a duplication can exist for several reasons:
1) Duplicate and/or empty entries on the “Edit” -> “Families” tab
In most cases, they are responsible for the appearance of such duplicates or “ghost characters”. Delete these entries and the problem should be resolved.
2) Several degrees of kinship and relationships that cannot be represented otherwise. In some cases, a placeholder person has to be displayed (e.g. in the case of cousin marriages, multiple marriages or incorrect connections).
Showing the relatives of this placeholder can make it easier to understand why the tree contains a “ghost person”, but it adds duplicate people to the Interactive Tree.
3) FamilySearch – if FamilySearch is active, online entries and relationships are displayed on the Interactive Tree to show possible links. This can lead to confusion.
If FS is responsible for this, you can test it by turning FamilySearch off.
How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible