Frequently asked questions about MobileFamilyTree 9
• I bought MacFamilyTree 9 - why do I have to purchase MobileFamilyTree 9, too?
MacFamilyTree and MobileFamilyTree are two separate apps. While they work perfectly as a team, both apps are able to function without the iOS or Mac companion. If you use a Mac but no iPhone/iPad, you don’t require MobileFamilyTree. If you just want to pursue you family research on iPhone or iPad, you don’t require MacFamilyTree.
iOS apps always have to be purchased separately and Apple offers no way to buy a Mac and iOS app bundle at the same time. This is way you have to buy MobileFamilyTree separately. If you opt for MobileFamilyTree 9, you get a version that works on iPhone, iPad and iPod touch – one purchase, three platforms.
• How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
• Is MobileFamilyTree 9 optimized for iPad Pro 12.9" or iPhone X?
Yes, MobileFamilyTree 9 will make use of the iPad Pro’s huge screen and is also optimized for the iPhone X/XS and XR.
• Can I share my tree on CloudTree with MacFamilyTree 8 and MobileFamilyTree 8 users?
MacFamilyTree 9 and CloudTree 2.0 allow you to share trees of unlimited size with other users. In order to achieve this, some significant changes to the underlying architecture had to be made. Unfortunately it’s not possible to share a tree between MacFamilyTree 9 with CloudTree 2.0 and MacFamilyTree 8 with the older CloudTree version. Both sides need to run MacFamilyTree 9 or MobileFamilyTree 9.