Privacy Policy

1. General and mandatory information

Data privacy

The owners of this website are fully committed to keeping your personal data safe. We handle your personal data with confidentiality and in compliance with this privacy policy and statutory provisions on data protection.

This website collects some personal data from its users. “Personal data” refers to any information that may be personally identifiable to you. This document also explains how and why the information is collected, and for what purposes.

Please note that transferring data through the Internet (as is the case when communicating by e-mail, for example) may be associated with security risks. It is not possible to guarantee end-to-end protection against unauthorized third-party interception.

Data controller

The data controller responsible for data processing activities on this website is:

Synium Software GmbH
Robert-Koch-Str. 50
55129 Mainz, Germany
Phone: +49 (0) 6131 4970 0
E-Mail: info@syniumsoftware.com

“Data controller“ shall mean the natural or legal person who alone or jointly with others determines the purpose and means of the processing of personal data (such as names or e-mail addresses).

General information

The following information gives a basic overview of how your personal data is processed when you visit our website. “Personal data “refers to any information that may be personally identifiable to you. Please refer to our privacy policy below for detailed information on data privacy.

Data collection on our website

Who is the responsible body for data collection on this website?

Any data processing activities on this website are performed by the website owner. Please refer to this website's imprint page for the website owner's contact details.

How your data is collected

Providing your data to us, for instance, will cause collection of this data. This may include data you submit to us through a contact form or similar.

Other data will be collected automatically by our IT systems when you visit our website. This mainly includes technical data (e. g. internet browser and operating system used or time of website view). This data is collected automatically upon access to our website.

What do we use your data for?

Some data is collected to ensure error-free provision of our website services. Other data may be used to analyze user behavior.

Your data rights

You have the right to obtain information about the origin, recipient(s) and purpose of your personal data stored by us at any time and free of charge. You also have the right to request your data to be corrected, blocked or deleted. Please contact us at the address provided on the imprint page for any questions you might have in this regard or other questions related to data privacy. You also have the right to file a complaint with the competent supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior may be subject to statistical analysis. Evaluation is primarily performed by way of what is referred to as analyzers. Your surfing behavior will usually be analyzed in anonymous form and cannot be traced back to you. You can object to this analysis or prevent it by refraining from using certain tools. Please refer to the privacy policy for more detailed information.

You may object to this analysis. Please refer to this privacy policy for more information on the objection process.

2. Data protection officer

Statutory data protection officer

Our data protection officer can be contacted at datenschutz@syniumsoftware.com or at our mailing address, addressed to “Data Protection Officer“

3. Data collection on our website

Server log files

Accessing our website https://www.syniumsoftware.com will cause your terminal’s browser to automatically send information to our website server, which is temporarily stored in files referred to as log files. The following details will be collected and stored, without any action on your part, until the time of automatic deletion:

  • IP address of the accessing computer,
  • Date and time of access,
  • Name and URL of the accessed file,
  • URL of the referring website (referrer URL),
  • Type of browser used and, as appropriate, your computer’s operating system and the name of your Internet access provider.
  • We process this data for the following purposes:
  • Ensuring a smooth website connection,
  • Ensuring that our website can be used in a convenient manner,
  • Evaluation of system security and stability, and
  • For other administrative purposes.

The legal basis for our data processing activities is art. 6 para. 1 lit. f GDPR. Our legitimate interest ensues from the purposes of data collection as listed above. Under no circumstances do we use the data to draw conclusions about your identity.

In addition, we use cookies when you visit our website. For further explanations, please refer to section 5 of this privacy policy.

Contact form, enquiries by e-mail

We will store any information, including contact details, provided to us via our contact form or by e-mail for the purpose of processing your enquiry and any follow-up questions. This data will not be transmitted to third parties without your consent.

If your enquiry is aimed at concluding a contract, the data provided via the contact form will be processed in accordance with art. 6 para. 1 lit. b GDPR. The additional legal basis for processing the data provided is our legitimate interest to respond to your enquiry in accordance with art. 6 para. 1 lit. F GDPR.

We store the details you provide to us via the contact form until you request us to delete them, revoke your consent to their storage or until the purpose for storage is no longer applicable (e.g. once your enquiry has been processed). Any mandatory statutory provisions, in particular retention periods, remain unaffected.

Data processing (client and contract data)

We only collect, process and use personal data where this is necessary to conclude, further develop or change the legal relationship (inventory data). This is carried out on the basis of art. 6 para. 1 lit. b GDPR, which permits the processing of data where required to perform a contract or pre-contractual measures. We only collect, process and use personal data regarding the use of our web pages (usage data) where this is required to enable the user to use the service or to invoice the user for using the service.

Any collected customer data will be deleted once the contract has been completed or the business relationship has ended. Any statutory retention periods remain unaffected.

Transmission of data upon conclusion of a contract on services and digital content

We will only pass on your personal data to third parties where this is necessary to execute a contract, for example to the bank charged with processing payments.

There is no further transmission of data unless explicitly approved by you. We will not provide your data to third parties without your explicit approval, for example for promotional purposes.

Data processing is performed on the basis of art. 6 para. 1 lit b GDPR, which permits the processing of data where this is required to perform a contract or pre-contractual measures.

4. Transmission of data

We will not pass on your personal data to any third parties except for the purposes listed below.

We will only pass on your data to third parties where:

  • you have given your express consent in accordance with art. 6 para. 1 clause 1 lit. a GDPR, its transmission pursuant to art. 6 para. 1 clause 1 lit. f GDPR is necessary for the establishment, exercise or defense of legal claims and there is no reason to believe that you have any overriding legitimate interest in non-transmission of your data,
  • its transmission pursuant to art. 6 para. 1 clause 1 lit. c GDPR is required to comply with legal obligations, and
  • this is permitted by law and necessary for the execution of contractual relationships with you in accordance with art. 6 para. 1 clause 1 lit. b GDPR.

5. Cookies

We use cookies on our website. Cookies are small files that are automatically created by your browser and saved to your terminal (laptop, tablet, smartphone or similar) when you visit our website. Cookies do not cause any damage on your device and do not contain any viruses, trojans or other malware.

The cookie is used to store information which arises in connection with the specific terminal used. However, this does not mean that we obtain direct knowledge of your identity.

First of all, cookies help provide you with an improved user experience when visiting our website.

To this end we deploy what is referred to as session cookies to see if you have already visited individual pages of our website. These cookies will be deleted automatically once you leave our website.

Moreover, we also use temporary cookies, which are stored on your terminal for a certain fixed period, to optimize user-friendliness. If you re-visit our website to use our services, they will automatically identify you as a recurring visitor, and also identify your previous entries and settings so you won’t have to enter them again.

The data processed by cookies is required for the purposes specified above and to safeguard our legitimate interests and those of third parties pursuant to art. 6 para. 1 clause 1 lit b GDPR. Most browsers accept cookies by default. You can, however, configure your browser to disable cookies on your computer, or to prompt you before accepting new cookies. Please note that disabling cookies altogether may prevent you from being able to use the full range of our website’s features.

6. Analytical tools and advertisements

Google Analytics

In order to continuously improve our web pages and tailor them to current demands, we use Google Analytics, a web analysis tool by Google Inc. (https://www.google.de/intl/en/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as “Google“). This involves the creation of pseudonymized user profiles and the use of cookies (see clause 4). Any information on your use of this website created by the cookie, such as

  • Browser type/version,
  • Your computer's operating system,
  • Referrer URL (previously visited website),
  • Host name of accessing terminal (IP address),
  • Time of server request,

will be transferred to and stored on Google servers in the US.

Google Analytics cookies are stored in accordance with art. 6 para. 1 lit. f GDPR. The website owner has a legitimate interest in analyzing user behavior in order to optimize their website and advertising activities.

IP anonymization

We have activated the IP anonymization feature on this website. This means that within member states of the European Union or other signatories to the Agreement on the European Economic Area, Google will abbreviate IP addresses prior to transmission to the United States. Only in exceptional cases will full IP addresses be transferred to a Google server and abbreviated in the US. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use. The IP address transmitted by your browser as directed by Google Analytics will not be merged with other Google data.

Browser plugin

You may prevent the use of cookies by selecting the appropriate settings in your browser properties, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection against data collection

You can prevent Google Analytics from collecting your data by clicking the following link. This will set an opt-out cookie that prevents the collection of your data by this website during future visits: Disable Google Analytics.

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Processing of contract data

We have concluded a contract with Google on the processing of contract data and use Google Analytics in full compliance with the stringent requirements imposed by German data protection authorities.

7. Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website, you will need to provide an e-mail address, as well as details that allow us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data will be collected or, as the case may be, only on a voluntary basis. We use this data exclusively to deliver the requested information and will not pass it on to third parties.

The data entered in the newsletter registration form will be processed exclusively on the basis of your consent (art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of this data, e-mail address, and its use for newsletter delivery at any time, for example via the "unsubscribe" link in the newsletter. The legality of any data processing processes that have already been performed remains unaffected by the revocation.

We will store the data provided by you upon subscription to our newsletter until you unsubscribe from the newsletter and will delete these details after you cancel your newsletter subscription. Data stored by us for other purposes (e.g. e-mail addresses for access to the member area) remains unaffected by this.

Please note that we analyze your user behavior in the context of newsletter delivery. To this end, our newsletter e-mails contain what is referred to as web beacons or tracking pixels, which represent single-pixel image files stored on our website. For our analysis we link the data mentioned under 3. SERVER LOG FILES and the web beacons to your e-mail address and to an individual ID. The data is collected in pseudonymized form only, i.e. IDs will not be linked to your other personal data, and direct individual identification of users is impossible.

It is unfortunately not possible to object to the performance assessment component only, which means that in order to do so you will have to cancel your newsletter subscription entirely.

8. Social media buttons / plug-ins

Facebook plugins (like & share button)

Our pages integrate plugins provided by social network Facebook, operated by Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA, to provide you with a more personalized user experience. To this end, we use “LIKE“ or “SHARE” buttons, which are provided by Facebook. You can identify Facebook plugins by the Facebook logo or the "Like" button on our page. Please refer to the following link for an overview of Facebook's plugins: https://developers.facebook.com/docs/plugins/.

When you access a page of our website that contains such a plugin, your browser will establish a direct connection to Facebook's servers. Facebook will transmit the plugin content directly to your browser, which will then integrate it in the website.

This will inform Facebook that your browser has accessed the relevant page on our website, even if you do not have a Facebook account or are not currently logged into your Facebook account. This information (including your IP address) will be transmitted directly from your browser to and stored on a Facebook server in the USA.

If you are logged into your Facebook account, Facebook will be able to directly associate your visit to our website with your Facebook account. If you interact with the plugins, for example by clicking "LIKE" or "SHARE" buttons, this information will also be transmitted directly to a Facebook server and stored there. This information will also be published on Facebook and shown to your Facebook friends.

Facebook may use this information for advertising and market research activities, and in order to tailor Facebook pages to current demands. To this end, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.

Please note that, as the provider of the pages, we have no knowledge of the content of the data transmitted or of its use by Facebook. Please refer to Facebook's privacy notice at https://www.facebook.com/about/privacy/) and its privacy policy at https://de-de.facebook.com/policy.php for details on the purpose and scope of data collection and further processing activities, and the use of this data by Facebook as well as your rights and configuration options for the protection of your privacy.  Please log out of your Facebook account if you do not want Facebook to associate your visit to our pages with your Facebook account.

9. Plugins and tools

YouTube

Our website uses plugins by Google's service YouTube, which is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you access a page of our website that contains a YouTube plugin, this will establish a connection to YouTube's servers, indicating which of our pages you have viewed. This occurs independent of whether YouTube provides a user account which you are logged into or whether no user account exists. If you are logged into Google, your data will be directly assigned to your account.

If you want to prevent this information from being associated with your YouTube profile, you must log out before activating the button. YouTube stores your data as user profiles and uses it for advertising and market research activities and/or to customize its website to meet user-specific demands. This type of analysis is performed in particular (even for users who are not logged in) to provide demand-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, however you will need contact YouTube in order to exercise this right.

We use YouTube in order to present our online content in an appealing manner. This constitutes a legitimate interest within the meaning of art. 6 para. 1 lit. f GDPR.

For more information on the purpose and scope of data collection and processing by YouTube, please refer to the privacy policy, where you will also find further information about your rights and configuration options to protect your privacy: https://www.google.de/intl/en/policies/privacy>. Google also processes your personal data in the USA and has adhered to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Vimeo

Our website uses plugins by video platform Vimeo, provided by Vimeo Inc. 555 West 18th Street, New York, New York 10011, USA.

Viewing one of our pages featuring a YouTube plugin will establish a connection to Vimeo's servers, indicating those of our pages viewed by you. Vimeo will also receive your IP address. This also applies if you're not logged into Vimeo or do not have a vimeo account. The information collected by Vimeo is transmitted to Vimeo's server in the USA.

If you are logged into your Vimeo account, you allow Vimeo to directly associate your surfing behavior with your personal profile. You can prevent this by logging out of your Vimeo account.

To learn more about how Vimeo handles user data, please refer to their privacy policy at: https://vimeo.com/privacy.

10. Data security - SSL and TLS encryption

This site uses SSL and TLS encryption for security reasons and for the purpose of protecting the transfer of confidential information such as purchase orders or enquiries you send to us as website operator. You can identify an encrypted connection by way of the address line of the browser changing from "http://" to "https://" and by a padlock icon appearing in your browser line.

Enabling SSL or TLS encryption prevents third parties from being able to read any data you submit to us.

11. Rights of data subjects

You have the right:

  • to request information about your personal data processed by us, pursuant to art. 15 GDPR. In particular, you can request information about the purposes of data processing, the category of personal data collected, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, limitation of the processing or objection to it, the existence of a right of objection, the source of any (if any) of your data not collected by us, and about the existence of an automated decision-making process including profiling and, where applicable, conclusive information on any process-related details;
  • in accordance with art. 16 GDPR, to demand immediate correction of any incorrect data or completion of any incomplete personal data;
  • in accordance with article 17 GDPR, to demand the deletion of your personal data stored by us, provided that processing is not necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons that are in the public interest, or to assert, exercise or defend legal claims;
  • in accordance with art.18 GDPR, to demand limitations on the processing of your personal data, if the correctness of the data is contested by you, if the processing is unlawful but you refuse the deletion of the data and we no longer require it, but you require it to assert, exercise or defend legal claims, or if you have objected to its processing pursuant to art. 21 GDPR;
  • in accordance with art. 20 GDPR, to demand to obtain all personal data you have provided to us in a structured, standard and machine-readable format, or to demand its transfer to another controller.
  • in accordance with art. 7 para.3 GDPR, to revoke your consent given to us at any time. We will consequently no longer be entitled to continue any data processing activities that were based on this consent; and
  • in accordance with art. 77 GDPR, to lodge a complaint with a supervisory authority. To this end, you can usually refer to the supervisory authority at your customary place of residence or workplace or at our place of business. To this end, you can usually refer to the supervisory authority at your customary place of residence or workplace or at our place of business. https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right of objection

Where your personal data is processed on the basis of legitimate interests pursuant to art. 6 para. 1 clause 1 lit f GDPR, you have the right, in accordance with art. 21 GDPR, to object to processing of your personal data, provided there are reasons for doing so arising from your specific situation, or the objection is aimed at direct advertising. In the latter case you have a general right of objection that will be implemented by us without any need on your part to provide details about your specific situation.

To make use of your right of revocation or your right of objection, it is sufficient to send an e-mail to: info@syniumsoftware.com

12. Validity of and modifications to this privacy policy

This privacy policy is currently valid and was last updated in May 2018. Further development of our website or the introduction of new products or services, or changes in legal or regulatory requirements may require modifications to this privacy policy. The latest version of this privacy policy can be downloaded and printed from our website at http://www.syniumsoftware.com/privacy-policy

13. Objection against promotional e-mails

We hereby expressly prohibit that third parties use the contact data we have published as part of our obligation to provide an imprint to send us any unsolicited promotional or informational material. The operator expressively reserves the right to take legal action against any parties sending the operator unsolicited promotional material such as spam e-mails.