General Terms and Conditions
For GERMANY, the German version of these GTCT shall prevail, which you will find here: Allgemeine Geschäftsbedingungen
Please read the following General Terms and Conditions (“GTCT”) carefully. By ordering goods or services through this website or by registering on or with this website you agree that these GTCT shall apply exclusively to the business or legal relationship between you as our customer and us.
Due to iCloud and Apple Maps integration, MacFamilyTree 7 is distributed exclusively through the Mac App Store. The price for all customers is $49.99.
Unfortunately Apple does not allow offer different prices for new and existing customers. This is why the standard price for everybody is $49.99.
I’d like to read the User Guide before downloading MacFamilyTree
Our User Guide is available in English and German. Please click one of the following links:
I want to try MacFamilyTree before buying, what do I do?
Please download the demo version here. You cannot save or export your entries using the demo version. Additionally, iCloud is not supported in the demo version. Please note that entries created with the Demo Version can not be transfered to the full featured version from the Mac App Store!
Is MacFamilyTree compatible to 10.7 Lion, 10.8 Mountain Lion, 10.9 Mavericks and 10.10 Yosemite?
Yes, MacFamilyTree is fully compatible with OS X 10.7 Lion, 10.8 Mountain Lion, 10.9 Mavericks and 10.10 Yosemite. Attention: Previous versions of Mac OS X are not supported!
I like MacFamilyTree, what are my purchasing options?
MacFamilyTree is available exclusively on the Mac App Store. You can use all payment options Apple is offering. If you are already a Mac App Store or iTunes Store user, your prefered payment is already saved there.
Why do you offer MacFamilyTree only on the Mac App Store?
Apple requires all applications which use iCloud sync to be sold on the Mac App Store. It is not possible to implement iCloud if you are not using the Mac App Store as your way of distributing software.
I want to switch to MacFamilyTree from FamilyTreeMaker, Legacy, RootsMagic etc. How can I transfer my information?
You need to export your tree file from your previous application as a GEDCOM file. These files can be imported from the start screen or the file menu in MacFamilyTree.
Do you offer a Windows Version of MacFamilyTree?
No, MacFamilyTree does only run on Macs and we do not offer a Windows Version. You can exchange data with Windows users through the export of GEDOM files.
MacFamilyTree is updated very regularly. Which updates are free and which are not?
Updates like version 7.1, 7.2. 7.3, 7.4, 7.5... are always free for buyers of version 7, we're only charging for very major updates roughly every
3 years, minor updates are always free of charge.
We're adding many new features and improvements on a regular basis for version 7 free of charge. Owners of a previous version have to purchase MacFamilyTree 7 as a new product on the Mac App Store.
I currently do not want to update to version 7, where can I download my Version 6?
Mac App Store customers: Please open the Mac App Store app on your Mac and select the purchases tab at the top of the window.
Webstore customers: You can download Version 6 here: Download
Is there an iPhone, iPad or iPod touch version?
Yes. Please have a look at our products page for MobileFamilyTree 7. MobileFamilyTree 7 is a stand-alone product which can be used without MacFamilyTree 7.
I have a second Mac and I want to use MacFamilyTree on my two Macs. Do I need a second copy?
No. If you own two Macs, feel free to use MacFamilyTree 7 on both of your Macs. Simply download it again from the Mac App Store using the recent purchases tab.
Do you offer a manual?
Yes. The manual is accessible in the help menu in MacFamilyTree or on the start screen.
I launched MacFamilyTree - I still need help
Best have a look at MacFamilyTree's User Guide first. You'll find it in MacFamilyTree's Help menu. If the User Guide doesn't cover your question, please click Support in the left-hand navigation and have a look at the FAQ section. Simply enter a search word or click one of the links in the list of most frequently viewed topics. If you don't find an answer there, either, there's an index of all available help topics. You'll even find tutorial videos in that Support section:
If these don't answer your question, either, simply use the contact form in our website's Support section. Please understand that it may take some days before we get to reply to your mail. We constantly try to improve both the user guide as well as the questions and answers so at some point you won't have to wait at all because the information you need is readily available.