General Terms and Conditions
For GERMANY, the German version of these GTCT shall prevail, which you will find here: Allgemeine Geschäftsbedingungen
Please read the following General Terms and Conditions (“GTCT”) carefully. By ordering goods or services through this website or by registering on or with this website you agree that these GTCT shall apply exclusively to the business or legal relationship between you as our customer and us.
How do I obtain my software?
What happens if I loose my serial number? Do I have to buy again?
I bought a new Mac. How do I unlock my previously purchased software?
I want to try iFinance before buying, what do I do?
Please use the download link above. The free trial version will not save or print data or sync with the iPhone, all other features are fully functional. If you purchase iFinance from our distribution partners, you'll receive an e-mail containing a serial number. Once you enter that number in iFinance's registration dialogue, the limitations will be removed.
I downloaded iFinance but can't install it properly
Double-click the installer file after the download has finished. The installation window will open.
Please drag and drop iFinance (the two-coins-icon) in your Applications folder in any case. This is mandatory for iFinance to work properly. If instead you open the installer file every time and launch iFinance from there, you might encounter problems during operation that donʼt occur when properly installed.
What are the system requirements?
- Mac OS X 10.5.8
- A Mac with at least a 1 GHz G4 CPU
- 1GB of RAM
I launched iFinance - I need help
Please see our comprehensive User Guide in iFinance's Help menu. This guide will walk you through most of iFinance's features and how to use them. If you find your question still unanswered, please contact us using the contact form in this website's Support area.
I like iFinance, what are my purchasing options?
iFinance is available as download from our online store.
You have two options to buy iFinance:
1. Click the 'Buy Now' button above. Payment options are:
- Credit Cards
2. Buy iFinance on Apple's Mac App Store (Mac OS X 10.6.6 or newer required):
- Open the application 'App Store' on you Mac
- Search for 'iFinance' in the upper right corner and choose it from the search results
- Click on the price button and again on 'Buy App'
- Enter your Apple ID and password
The payment options conform to your settings at your iTunes/Apple account.
Is there a new version of the User Guide?
The latest User Guide is included with every service update. If we extend the User Guide in between, you'll find it in the Support section of our website.
How do I change languages if the default doesn't suit me?
Mac OS X 10.5 users:
Please highlight iFinance in the Finder and select "Get Info" from the File menu. A window will open detailing every available language version. Simply de-activate all languages except the one you want iFinance to launch with. Changes take effect when you launch iFinance the next time.
Mac OS X 10.6 users:
Please open System Preferences and select the "Language & Text" option. There, you can define in which order languages are to be applied - the first entry sets your system language, if your system language is not available for an application, the next available language in that list will be applied in the order specified by you.
CAUTION: These settings are system-wide, including the Finder.
In case your preferred language doesn't appear in that list, simply click "Edit List …" and select your language. After applying changes, iFinance has to be quit and re-launched.
Where is the iFinance database located?
You'll find your database file in the "~/Library/Application Support/iFinance3/" folder ("~" represents your User Folder).
Why does the CSV-Import not work as advertised?
The most common problems are:
- Data can only be imported after columns for date and amount are defined.
- The date can not be interpreted
Banks often use different date formatting, 15.02.2009, 02/15/2009 or 02-15-2009, for example. IFinance attempts to automatically recognize the correct format, however, this is not always successful. This is why iFinance allows you to manually set a specific format. A format always consists of day, month and year. Use "d" for day, "M" for month and "y" for year.
NOTE: please mind the capital "M" and lower-case "d" and "y". The above examples would look like this: d.M.y (day.month.year), M/d/y (month/day/year) and M-d-y (month-day-year). If day and month are always two-digit numbers (i.e. "09" for September), optionally use "dd" and "MM". Likewise, if years are always four-digit numbers, use "yyyy". Entries that can not be interpreted are highlighted red and aren't imported.
- The amount can not be interpreted.
Similar to the date formats, the number formats can be defined. In case you encounter numerous problems, check the settings for "Number format".
- The CSV-encoding is incompatible.
Usually, banks export CSV files in the ASCII format. Our ASCII or UTF-8 import modules are able to open such files. In case your files are encoded differently, please change the settings in the "Encoding" preferences.
- Your bank utilizes a format currently unsupported by iFinance.
Please send us such a file, manually change the values for data security reasons and send it to us:
We'll try and add compatibility as soon as possible.
Is there a way to synchronize my data with the iPhone/iPod touch?
Starting with version 3.1, iFinance supports iFinance Mobile, a companion application for the iPhone/iPod touch. This app allows you to easily enter your expenses on the go and sync it with iFinance 3 on your Mac back once back at home.
I forgot my password for my iFinance database, how do I access my data?
In case you only password-protected your file, we will likely be able to restore your data. Please understand that we will never hand out the means necessary to restore the data, as this would compromise security for all our users. In case you applied encryption and password protection, you better remember that password, because there is absolutely no way we could restore that data. After all, that's what you intended by encrypting it in the first place.
Where can I find a manual / handbook / user guide to learn how to use iFinance?
Please see iFinance's Help Menu to find the comprehensive User Guide. In addition to that, all user guides are available for download from our website's Support section in case you want to read the instructions before testing the actual application:
What if I need an answer to a product-specific question right now?
A fully searchable FAQ section is available in our website's Support section. In case you can't find the information you're looking for with the search feature, there is an overview list of all articles in the database. In addition to that, we have an ever expanding number of tutorial videos in th same section: