Frequently asked questions about iFinance 4

How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
Is my database fully encrypted?
Yes, your data is encrypted using the highest standards – if you opt to use a password when creating a database. Your data will even be fully encrypted if you use iCloud sync.
Can I use iFinance 3 Databases in iFinance 4?
Yes, iFinance 4 can import your databases from iFinance 3. The original iFinance 3 databases remain untouched and you can continue to use it in iFinance 3.
How can I sync my iFinance data with my mobile devices?
Databases can be synced via iCloud or WiFi. To use iCloud, you have to encrypt your database with a password. To use WiFi sync, please access the database section on the bottom right.
What kind of online banking is supported by iFinance 4?
iFinance 4 offers basic OFX direct connect functionality (retrieval of balances and transactions). Support of this feature depends on your bank. Please download the demo version to find out, if your bank is supported. For questions and feedback write our support (ifinance@syniumsoftware.com). The german HBCI/FinTS standard is also supported. (Attention: There are only very few banks outside Germany that support HBIC/FinTS.)

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Version of iFinance
Please select the version of the app in question. If you do not know the version, please launch the app and click on the app name at the top left of your screen in the menu bar. Afterwards, select "About" from the menu appearing. You'll find the exact version number there.
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On your Mac, you can find out your version number of your operating system by clicking on the Apple menu at the top left of your screen and selecting "About this Mac". On iOS, please open the Settings app, select "General" and "Information" afterwards.
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You can attach a Screenshot or a File to your message here. On the Mac, you can create a screenshot by pressing the keys Shift-Cmd-3 simultaneously. A Screenshot of the currently visible windows will be created on your desktop. Screenshots can greatly help us to illustrate your concern. If you want to attach more than one screenshot or file, please place them in a folder an compress this folder using the File menu in the finder.
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