Frequently asked questions about Screenium 3
What are the system requirements for Screenium 3?
A Mac running OS X 10.9 Mavericks or higher is required. Of course, Screenium 3 fully supports OS X 10.11 El Capitan. Recording iOS devices requires iOS 8 and OS X 10.10 as well as an iOS device with a Lightning connector. Older OS X versions cannot run Screenium 3.
Is there telephone support?
We do not offer telephone support since we are convinced that we can help you way better by sending screenshots or written instructions you can read again if necessary. Especially when it comes to very specific questions or technical issues, our support team has to consult the application’s developer. As you can imagine, our developers are not always available for answering questions like these. As soon as our support staff has the information you require, they will contact you instantly by email.
How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form
. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
I want to try Screenium 3 before buying, what do I do?
Please use the download link above. Exporting files is disabled. Except that, it’s fully functional.
I like Screenium 3, what are my purchasing options?
Screenium 3 is available exclusively on the Mac App Store. You can use all payment options Apple is offering. If you are a Mac App Store or iTunes Store user, your prefered payment is already saved there.
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