General Terms and Conditions
For GERMANY, the German version of these GTCT shall prevail, which you will find here: Allgemeine Geschäftsbedingungen
Please read the following General Terms and Conditions (“GTCT”) carefully. By ordering goods or services through this website or by registering on or with this website you agree that these GTCT shall apply exclusively to the business or legal relationship between you as our customer and us.
How do I obtain my software?
What happens if I loose my serial number? Do I have to buy again?
I bought a new Mac. How do I unlock my previously purchased software?
I want to try CleanApp before buying, what do I do?
Please use the download link above. The free trial version will only perform ten delete actions, all other features are fully functional. If you purchase CleanApp from our distribution partners, you'll receive an e-mail containing a serial number. Once you enter that number in CleanApp's registration dialogue, the limitation will be removed.
I downloaded CleanApp but can't install it properly
Double-click the installer file after the download has finished. The installation window will open. Please drag and drop CleanApp (the magnet icon) in your Applications folder in any case. This is mandatory for CleanApp to work properly. If instead you open the installer file every time and launch CleanApp from there, you might encounter problems during operation that donʼt occur when properly installed.
I own CleanApp 1,2 or 3. How can I update to CleanApp 4?
If you've bought CleanApp after June 1st 2012 you will automatically receive a new serial number for CleanApp 4 for free. If you've bought CleanApp after June 1st 2012 and have not received your new serial number yet please contact our support.
If you've bought CleanApp before June 1st 2012 you can purchase an update for just $4.99/3,59€ by clicking on the buy link above.
What are the system requirements?
- Mac OS X 10.6.8 or later
- Mac with Intel Processor
- CleanApp is fully compatible with OS X 10.7 Lion and OS X 10.8 Mountain Lion
I like CleanApp, what are my purchasing options?
CleanApp is available as download from our online store - please click the shopping cart above. Payment options are:
- Cedit Cards
I need CleanApp both on my Desktop Mac and my portable Mac. Do I need a second license?
Our licensing model allows installation on two Macs as long as you're the sole user of CleanApp. License does not cover installing one license on several family members' Macs but family members may still use your Mac for other purposes.
Where can I find a manual / handbook / user guide to learn how to use CleanApp?
Please see CleanApp's Help Menu to find the comprehensive User Guide. In addition to that, all user guides are available for download from our website's Support section in case you want to read the instructions before testing the actual application:
What if I need an answer to a product-specific question right now?
A fully searchable FAQ section is available in our website's Support section. In case you can't find the information you're looking for with the search feature, there is an overview list of all articles in the database. In addition to that, we have an ever expanding number of tutorial videos in th same section: