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Frequently asked questions about MacFamilyTree 8

How can I download the free update from 8.0, 8.1 or 8.2 to 8.3?
For all customers who bought Version 8.0, 8.1 or 8.2, the update to Version 8.3 is completely free. Please open the Mac App Store on your Mac and check the Updates tab at the very top to download MacFamilyTree 8.3 for free. Be sure to use the same Apple ID / App Store account as with your original purchase. If the update does not show up, please restart the Mac. It happens that the App Store hangs and fails to display pending updates.
How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
My mother is also my cousin four times removed - and similar strange-sounding degrees of kinship
There will be times when one person in your tree is a relative in multiple ways – the direct line and some strange-sounding degree of kinship, that looks like an error. However, in most cases these kinships are both valid. If two cousins married a few generations ago, multiple relationships at the same time are the result. If you are absolutely sure that this cannot be the correct explanation, please check the family section in MacFamilyTree and look for empty or duplicate family entries. Delete entries you don’t want to keep and the multiple relationships should be gone. Hint: Deleting a family will not delete the family members, it just deletes the connections.
What are the demo version's limitations?
You cannot save, print, sync or export in MacFamilyTree’s demo version. Apart from that, all features including maps, charts, reports and import are available. Please not that it’s not possible to transfer data you entered in the demo version to the full version – even if you buy the full version while the demo version is still running. That’s unfortunately one Mac App Store limitation which forbids to convert a demo to a full version by purchasing it from the App Store. If you decide to buy MacFamilyTree from the Mac App Store, please delete the demo, it’s no longer required then.
My Mac does not support 10.10 Yosemite - how can I run MacFamilyTree anyway?
MacFamilyTree 8 makes heavy use of Apple’s latest technologies. These are usually just available in more recent versions of Apple’s operating system. Therefore, MacFamilyTree won’t run on OS X 10.9 Mavericks or older. The only way to use MacFamilyTree is to download the older version 6 from our download section – and then to contact us. We can grant you access to version 6 until you have updated your Mac to OS X 10.10 or later.

Newest Support Articles about MacFamilyTree 8

My family tree is only available on one device - what can I do?
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