How can I download the free update from 8.0, 8.1 or 8.2 to 8.3?
For all customers who bought Version 8.0, 8.1 or 8.2, the update to Version 8.3 is completely free. Please open the Mac App Store on your Mac and check the Updates tab at the very top to download MacFamilyTree 8.3 for free. Be sure to use the same Apple ID / App Store account as with your original purchase.
If the update does not show up, please restart the Mac. It happens that the App Store hangs and fails to display pending updates.
What is the best way to print a huge chart in MacFamilyTree?
There are basically two options available if you want to print out a huge chart. Option 1: Export your chart as PDF, then take that file to a copy shop and ask them to print it on a plotter. Option 2: Select your chart, click on edit in the bottom bar, then click on “distribute on multiple pages”. If you print these pages and glue them together, you can create wall charts, too.
How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form
. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
My mother is also my cousin four times removed - and similar strange-sounding degrees of kinship
There will be times when one person in your tree is a relative in multiple ways – the direct line and some strange-sounding degree of kinship, that looks like an error. However, in most cases these kinships are both valid. If two cousins married a few generations ago, multiple relationships at the same time are the result. If you are absolutely sure that this cannot be the correct explanation, please check the family section in MacFamilyTree and look for empty or duplicate family entries. Delete entries you don’t want to keep and the multiple relationships should be gone. Hint: Deleting a family will not delete the family members, it just deletes the connections.
What are the demo version's limitations?
You cannot save, print, sync or export in MacFamilyTree’s demo version. Apart from that, all features including maps, charts, reports and import are available. Please not that it’s not possible to transfer data you entered in the demo version to the full version – even if you buy the full version while the demo version is still running. That’s unfortunately one Mac App Store limitation which forbids to convert a demo to a full version by purchasing it from the App Store. If you decide to buy MacFamilyTree from the Mac App Store, please delete the demo, it’s no longer required then.