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Frequently asked questions about MacFamilyTree 5
- Can I run MacFamilyTree 10 on macOS 10.15 Catalina?
MacFamilyTree 10 requires a Mac running macOS 10.15 “Catalina” or higher; we recommend using macOS 13 “Ventura”.
- Why do I have to pay for updates?
MacFamilyTree 10 and MobileFamilyTree 10 deliver a plethora of improvements and new features. Every three years, we release a new paid update to our software. In between, we provide you with a rich set of entirely free updates and new features – an update model unique to all genealogy apps on Mac or even on Windows.
We earn our money solely through the sale of high-quality applications – and not via subscriptions or by selling user data. By purchasing the most recent update, you are helping to ensure that we can continue to permanently improve and further develop MacFamilyTree – and in return you always will get the most modern and innovative genealogy app on the market.
Unfortunately, it’s not possible for us to sell the software on the App Store at a lower price for owners of the previous version. Apple dictates that software prices have to be the same for everyone on the platform.
- I bought MacFamilyTree 10 - why do I have to purchase MobileFamilyTree 10, too?
MacFamilyTree and MobileFamilyTree are two separate apps. While they work perfectly as a team, both apps are able to function without the iOS or Mac companion. If you use a Mac but no iPhone/iPad, you don’t require MobileFamilyTree. If you just want to pursue you family research on iPhone or iPad, you don’t require MacFamilyTree.
iOS apps always have to be purchased separately and Apple offers no way to buy a Mac and iOS app bundle at the same time. This is why you have to buy MobileFamilyTree separately. If you opt for MobileFamilyTree 10, you get a version that works on iPhone, iPad and iPod touch – one purchase, three platforms.
- How can I import a family tree created with a different app?
Every modern genealogy app offers GEDCOM import and export. GEDCOM is a universal genealogical file format which allows you to exchange your data easily. If you want to import a tree created with a different app, export it as a GEDCOM file then import that file with MacFamilyTree.
- How can I open my MacFamilyTree 9 tree in version 10?
MacFamilyTree 10 will automatically show all your trees in the start window. If you open one of these trees, MacFamilyTree converts it to the new version 10 file format. In case you cannot find your trees in MacFamilyTree 10’s start window, please open the old version of MacFamilyTree again and export your missing tree to your hard drive (file menu, export as MacFamilyTree file). When you open this file with version 10, all your data is available and you can enjoy all of MacFamilyTree 10’s new features.
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