Send message to Synium Support
Frequently asked questions about MacFamilyTree 5
How can I download the free update from 8.0, 8.1 or 8.2 to 8.3?
For all customers who bought Version 8.0, 8.1 or 8.2, the update to Version 8.3 is completely free. Please open the Mac App Store on your Mac and check the Updates tab at the very top to download MacFamilyTree 8.3 for free. Be sure to use the same Apple ID / App Store account as with your original purchase.
If the update does not show up, please restart the Mac. It happens that the App Store hangs and fails to display pending updates.
Is there telephone support?
We do not offer telephone support since we are convinced that we can help you way better by sending screenshots or written instructions you can read again if necessary. Especially when it comes to very specific questions or technical issues, our support team has to consult the application’s developer. As you can imagine, our developers are not always available for answering questions like these. As soon as our support staff has the information you require, they will contact you instantly by email.
I forgot my MacFamilyTree.com password
If you cannot remember your password, please open MacFamilyTree, then navigate to the publish section. Select Export Website for MacFamilyTree.com, click in log in, then click on “forgot password”.
What is the best way to print a huge chart in MacFamilyTree?
There are basically two options available if you want to print out a huge chart. Option 1: Export your chart as PDF, then take that file to a copy shop and ask them to print it on a plotter. Option 2: Select your chart, click on edit in the bottom bar, then click on “distribute on multiple pages”. If you print these pages and glue them together, you can create wall charts, too.
How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form
. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
Newest Support Articles about MacFamilyTree 5