How can I download the free update from 8.0, 8.1 or 8.2 to 8.3?
For all customers who bought Version 8.0, 8.1 or 8.2, the update to Version 8.3 is completely free. Please open the Mac App Store on your Mac and check the Updates tab at the very top to download MacFamilyTree 8.3 for free. Be sure to use the same Apple ID / App Store account as with your original purchase.
If the update does not show up, please restart the Mac. It happens that the App Store hangs and fails to display pending updates.
How can I import a family tree created with a different app?
Every modern genealogy app offers GEDCOM import and export. GEDCOM is a universal genealogical file format which allows you to exchange your data easily. If you want to import a tree created with a different app, export it as a GEDCOM file then import that file with MacFamilyTree.
Does CloudTree work in iOS 9 or OS X 10.11 El Capitan?
No, CloudTree requires iOS 10, iOS 11, macOS 10.12 Sierra or macOS 10.13 High Sierra to work. If you’re synchronizing your devices using CloudTree, all Macs, iPhones and iPads must either run iOS 10, iOS 11, macOS 10.12 Sierra or macOS 10.13 High Sierra in order to download and upload trees to CloudTree.
Is there telephone support?
We do not offer telephone support since we are convinced that we can help you way better by sending screenshots or written instructions you can read again if necessary. Especially when it comes to very specific questions or technical issues, our support team has to consult the application’s developer. As you can imagine, our developers are not always available for answering questions like these. As soon as our support staff has the information you require, they will contact you instantly by email.
I forgot my MacFamilyTree.com password
If you cannot remember your password, please open MacFamilyTree, then navigate to the publish section. Select Export Website for MacFamilyTree.com, click in log in, then click on “forgot password”.