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Message concerning    Synium Screenium

Version of Screenium
Please select the version of the app in question. If you do not know the version, please launch the app and click on the app name at the top left of your screen in the menu bar. Afterwards, select "About" from the menu appearing. You'll find the exact version number there.
Your Operating System
On your Mac, you can find out your version number of your operating system by clicking on the Apple menu at the top left of your screen and selecting "About this Mac". On iOS, please open the Settings app, select "General" and "Information" afterwards.
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Subject of your Message
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Your Message
Please enter your message to Synium here. If you are reporting an error in one of our apps, make sure that your message includes the steps you have done before the error occurred. This way, it will be much easier for us to reproduce the issue and correct the error.
Attach File or Screenshot
You can attach a Screenshot or a File to your message here. On the Mac, you can create a screenshot by pressing the keys Shift-Cmd-3 simultaneously. A Screenshot of the currently visible windows will be created on your desktop. Screenshots can greatly help us to illustrate your concern. If you want to attach more than one screenshot or file, please place them in a folder an compress this folder using the File menu in the finder.
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Frequently asked questions about Screenium

How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
I want to try Screenium 3 before buying, what do I do?
Please use the download link above. Exporting files is disabled. Except that, it’s fully functional.
I like Screenium 3, what are my purchasing options?
Screenium 3 is available exclusively on the Mac App Store. You can use all payment options Apple is offering. If you are a Mac App Store or iTunes Store user, your preferred payment method is already saved there.
Am I allowed to run Screenium on more than one Mac?
Yes, you are. The Mac App Store’s terms of use allow you to install Screenium on all of your Macs. Simply open the Mac App Store, log in with your Apple account, go to „purchased“ on the top of the Mac App Store window, then download Screenium again for free.
What are the system requirements for Screenium 3?
A Mac running OS X 10.10 Yosemite or higher is required. Of course, Screenium 3 fully supports macOS 10.13 High Sierra. Recording iOS devices requires iOS 8 as well as an iOS device with a Lightning connector. Older OS X versions cannot run Screenium 3.

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