Support
Contact our support team
Couldn't find an answer to your question in our FAQ section?
Our team speaks English as well as German and will respond to your query as soon as possible. Office hours are Monday to Friday, we live in the European time zone so you might not hear from us immediately if you're in a different time zone.
Below you can find a short list of our most frequently asked questions:
- I recently updated to MacFamilyTree 6.2, the application crashed after start what went wrong and how can I fix this?
- I’ am asked to enter a serial number for registration, but I did not receive one.
Where can I find my serial number? - How can I sync MobileFamilyTree Pro with MacFamilyTree on my Mac?
- How can I transfer my GEDCOM files to my iPhone or iPad?
- After update to Mac OS 10.7 my application crashed. What can I do to fix this?
- What are my options for buying your software at a discounted rate?
If you encounter an error or even a crash of an application and you would like to contact us by email, you can contribute to a quick solution by describing the issue as detailed as possible. More information about reporting errors can be found at the following link
Which information should my error report contain?
