Contact our support team
Couldn't find an answer to your question in our FAQ section?
Our team speaks English as well as German and will respond to your query as soon as possible. Office hours are Monday to Friday, we live in the European time zone so you might not hear from us immediately if you're in a different time zone.
Current questions about our products
- Why does FamilySearch no longer work in MacFamilyTree 6?
- When I try to share an iCloud downloadlink I always get the message "This database is currently uploading", is this a known error?
- iCloud does not work correctly! What can I do?
If you have a quick question or suggestion you can also contact us on Twitter: