Contact our support team
Couldn't find an answer to your question in our FAQ section?
Our team speaks English as well as German and will respond to your query as soon as possible. Office hours are Monday to Friday, we live in the European time zone so you might not hear from us immediately if you're in a different time zone.
The release of MacFamilyTree 6.3 has brought some changes concerning the database management. These changes have raised some questions. Before contacting us, please read the information in the box below!
A list of frequently asked questions concerning the purchase or registration, can be found here:
- I’ am asked to enter a serial number for registration, but I did not receive one.
Where can I find my serial number?
- What are my options for buying your software at a discounted rate?
If you encounter an error or even a crash of an application and you would like to contact us by email, you can contribute to a quick solution by describing the issue as detailed as possible. More information about reporting errors can be found at the following link