Support
The frequently asked questions overview
This is an overview of all questions and answers in our support system. In case you can't find the information you're looking for with the search feature, please browse these questions and answers and see if the solution to your problem exists here.
Chronories
- I liked Notemind. So can I open Notemind files in Chronories? Will you add the features to it?
- I'd like to keep my diary on two Macs. Can I sync my entries between the two?
- Chronories doesn't log anything automatically. That's an important feature. Is it broken?
- I love how Chronories logs information from Mail and iCal. Could you not log information from this other application?
- Chronories doesn't gather web sites I visit with Chrome
- I purchased a serial number but I can't unlock Chronories
- Help! I password-protected my Chronories diary. Now I can't open it anymore because I forgot my password. What now?
- I really need Chronories for the iPad. Is it planned? When?
- I was told that you offer a crossgrade discount for MacFamilyTree. Is there anything similar for Chronories?
- All of my applications are tracked in Application Usage except for one.
- I'd like to work on my diary from two different Macs. Why don't you just allow saving to a DropBox, that would take care of syncing, wouldn't it?
CleanApp
- I started the database maintenance. It stopped with a cleaning error code 11 or 19.
- I started the database maintenance. It's been running for over an hour now. Is this supposed to take that long?
- I had to uninstall CleanApp. Now I noticed that the logging service is still running. How do I remove it?
- How can I remove CleanApp and all relating files from my hard drive?
- I purchased a serial number but I can't unlock CleanApp
- I heard that you offer a crossgrade discount for MacFamilyTree. Is there anything similar for CleanApp?
- I just saw that my console is showing a lot of entries for stuff related to CleanApp. What's wrong here?
- I accidentally deleted an application in CleanApp. Now how do I get it back again?
- The Applications list in CleanApp is empty. So how do I uninstall now?
Foodurama
- Can I enter my own food?
- I purchased a serial number but I can't unlock Foodurama
- I noticed that you offer a crossgrade discount for MacFamilyTree. Is there anything similar for Foodurama?
iFinance
- I'd like to switch from MS Money to iFinance. Can iFinance open my data?
- I'd like to switch from Quicken to iFinance. Can iFinance open Quicken data?
- The import of Quicken files (QIF) does not work properly. What went wrong?
- So with all the budgeting and importing/exporting, can I do online-banking in iFinance?
- I saw you had this printing feature in iFinance. However, my bank's cheques/remittance slips aren't among the templates. What now?
- Help! I password-protected and encrypted my iFinance database. Now I can't open it anymore because I forgot my password. What now?
- I purchased a serial number but I can't unlock iFinance
- I tried the instructions in the User Guide but I still can't sync iFinance data between the Mac and iPhone.
- Help! I password-protected my iFinance database. Now I can't open it anymore because I forgot my password. What now?
- I saw that you offer a crossgrade discount for MacFamilyTree. Is there anything similar for iFinance 3?
- I purchased iFinance 1 / iFinance 2 and would like to upgrade to iFinance 3. Don't you offer a discount?
- In the iFinance User Guide, it says that after launching for the first time, the registration dialog will open. What opens, though, is the database manager. How do I register now?
- I track my stocks with iFinance. However, one of them shows a value of 0. Why is that?
- How can I save my data from the iFinance demo, if the demo version has to be deleted before the installation of the Mac App Store version?
- Where does iFinance save the databases?
- I tried to open an iFinance3 file by double clicking on the file, but the file does not open. How can I open the file?
MacFamilyTree
- I recently updated to MacFamilyTree 6.2, the application crashed after start what went wrong and how can I fix this?
- I just tried MacFamilyTree 6 with my old MacFamilyTree 5 family tree database. However, back in MacFamilyTree 5, I can't open it anymore. It says the file was created with a newer version.
- I'd like to limit a statistic to a certain period in time. How can I do this?
- My Mac broke down. But I do have a backup on my iPhone. How can I restore it?
- I exported a GEDCOM file from MacFamilyTree. When I try to import it in Family Tree Maker, it says that it will only import GEDCOM 5.5 or higher. What does that mean?
- I'm registered with the FamilySearch website. But I can't log in to Family Search in MacFamilyTree.
- All couples I enter are married. How do I enter unmarried couples?
- There's a gay couple in my family. How do I enter same-sex relationships?
- I'm a previous user of FamilyTreeMaker. How do I transfer my data to MacFamilyTree?
- There are duplicate entries in my family tree. Now I'd like to merge the data so I don't have to check each entry manually.
- I'd like all charts to open with me as a start person. How can I set this up?
- I purchased MacFamilyTree 5. How does the discounted upgrade work?
- I purchased MacFamilyTree 5. Now I heard there was a free upgrade if I purchased after a certain date. How do I get that upgrade for free?
- I don't know the exact date of an event. How can I enter estimate dates?
- I read that I can get a discount because I purchased another genealogy software. How?
- I downloaded a demo of MacFamilyTree. How do I install it properly?
- I purchased a serial number but I can't unlock MacFamilyTree
- I uploaded my family tree as a website to MacFamilyTree.com. Now I can't remember the password to give to relatives so they can access my website.
- I uploaded my family tree as a website to MacFamilyTree.com. Now I can't remember my login name.
- I uploaded my family tree as a website to MacFamilyTree.com. Now I can't access it to refresh the website because I can't remember my login password.
- I uploaded my family tree as a website to MacFamilyTree.com. Now I can't remember the tree's name.
- When I upload my family tree as a website, my videos, audio recordings and PDF files aren't included.
- I like the colorful charts but only have a black and white printer. How do I drain the color?
- Is integation of the Faces feature in iPhoto planned?
- I purchased MacFamilyTree in the Mac App Store. For MacFamilyTree.com I have to enter a serial. What now?
- When I try to sync MobileFamilyTree with MacFamilyTree, it doesn't find my device in the Devices list.
- When I publish my family tree to mobileMe, the link doesn't work
- I store my family tree database to my iDisk (MobileMe). However, sometimes MacFamilyTree will hang when I save my changes.
- I purchased MacFamilyTree for $25. Now I'm asked to enter a previous serial. What do I do?
- My application crashed during update. What went wrong? I did export a GEDCOM file along with all the photos from my previous genealogy software. Why doesn't MacFamilyTree import them?
- I tried updating from a previous version of MacFamilyTree. However, the update doesn't work
- I need to enter two brothers who married two sisters. I end up with duplicates. How do I solve this?
- What are Kékulé numbers? I saw them in the menu and don't know what to do with them.
- Where can I find a download link for the previous version, MacFamilyTree 5?
- I assigned photos from my iPhoto library and added some directly from my folders. Can I move them? Does this affect MacFamilyTree in any way?
- Call me old-fashioned, I prefer a box and CD. Where do I get one?
- I can't find any way of entering marriages. Why doesn't MacFamilyTree show me marriages in the Person Events?
- I always get the yellow warning signs next to the dates I enter. What does that mean?
- The date is not displayed correctly in the charts and reports, what went wrong?
- My exported PDF Chart is only displayed as an empty document.
MobileFamilyTree Pro
- Why is MobileFamilyTree Pro not an update of MobileFamilyTree?
- I already own MobileFamilyTree 2, how can I change to MobileFamilyTree Pro?
- How can I still download MobileFamilyTree 2?
- How can I transfer my GEDCOM files to my iPhone or iPad?
- How can I sync MobileFamilyTree Pro with MacFamilyTree on my Mac?
MyFourWalls
- I purchased a serial number but I can't unlock MyFourWalls
- I saw that you offer a crossgrade discount for MacFamilyTree. Is there anything similar for MyFourWalls?
Screenium
- Quicktime plays my Screenium clips just fine but when I use them in Final Cut Pro or iMovie, something is missing.
- I purchased a serial number but I can't unlock Screenium
- Since Screenium 1.3, I can't hear audio from certain applications anymore while recording. In the captured movie, however, audio is just fine.
- I read that you offer a crossgrade discount for MacFamilyTree. Is there anything similar for Screenium?
- I installed Screenium but the system sound can't be recorded. Other audio sources like the interna microphone are captured just fine, though. What am I doing wrong?
- I'm capturing video for tutorial DVDs. What are the best settings so text stays sharp?
- When I open and watch a capture from Screenium's Media Library, the mouse pointer jumps around so I can't really see what I'm doing in the video
- My video is always blurry. Why is that and what can I do?
General Questions
- I'm not sure about your products, yet. Can I download just the User Guide anywhere?
- Which information do we need to analyze an error?
- How can I retrieve information about my system?
- How do I set your application back to factory defaults?
- I’ am asked to enter a serial number for registration, but I did not receive one. Where can I find my serial number?
- I ordered MacFamilyTree but didn't receive a serial, yet. My credit card was debited, though.
- My application used to stay in the Dock but it doesn't do that anymore. How do I make it stay?
- How do I get the education discount?
- No matter what I do, I can't seem to sync my data between your mobile app and the desktop version. What can I do?
- I can't find NoteMind anymore. Has it been discontinued?
- I ordered your software but on my bank statement it appears twice / at twice the price
- I purchased StuffRadar a while back and there haven't been any updates. Is it still in development?
- Can I try your applications before buying?
- I purchased vCarder a while ago and there haven't been any updates. Is it still in development?
- I purchased one of your applications in the Mac App Store and have a problem. Are there any known issues?
- I lost my serial number. My Mac crashed and the hard disk was irreversibly destroyed.
- How do I make screenshots?
- I tried to install the latest version of my software and it downloaded alright. But when I tried to install, I was told I didn't have the required privileges.
- I'd like to buy. What are my payment options?
- How do I send Console entries?
- How do I send crash logs?
- I purchased a serial number but it doesn't work.
- I purchased a serial but the registration dialog doesn't open. Where do I enter the serial number now?
- What are my options for buying your software at a discounted rate?
- When purchasing your software, I saw the coupon field. How do I get one?
- I'd like to download a previous version of one of your products.
- I purchased your application. So where do I download the full version?
- How do I navigate to the Application Support folder in Mac OS 10.7?
- How do I navigate to the Preferences folder in Mac OS 10.7?
- After update to Mac OS 10.7 my application crashed. What can I do to fix this?
