Which information do we need to analyze an error?

If you encounter an error or even a crash of an application and you would like to contact us by email, please describe the issue as detailed as possible.

  • What happened?
  • How did it happen?
  • Did it work before?
  • Did you change something since then?
  • Can you reproduce the error?

If errors or crashes do occur, we need additional information, which helps us to recognize the cause of an error and to solve the problem.

Mac OS X

Console entries

Console entries can contain valuable information about the cause of an error

Crash logs

If your application quits unexpectedly, the crash logs contain information about the cause for the crash.

System information

As there are many different system and software environments around, a system profile can give additional hints for the solution of a problem.

iPhone, iPad & iPod touch

Console logs from your mobile device

Console logs from your mobile device can contain valuable information about the cause of an error or crash on your iPhone, iPad or iPod touch.