Frequently asked questions about Screenium 2

I want to try Screenium 3 before buying, what do I do?
Please use the download link above. Exporting files is disabled. Except that, it’s fully functional.
I like Screenium 3, what are my purchasing options?
Screenium 3 is available exclusively on the Mac App Store. You can use all payment options Apple is offering. If you are a Mac App Store or iTunes Store user, your prefered payment is already saved there.
Am I allowed to run Screenium on more than one Mac?
Yes, you are. The Mac App Store’s terms of use allow you to install Screenium on all of your Macs. Simply open the Mac App Store, log in with your Apple account, go to „purchased“ on the top of the Mac App Store window, then download Screenium again for free.
What are the system requirements for Screenium 3?
A Mac running OS X 10.9 Mavericks or higher is required. Of course, Screenium 3 fully supports OS X 10.11 El Capitan. Recording iOS devices requires iOS 8 and OS X 10.10 as well as an iOS device with a Lightning connector. Older OS X versions cannot run Screenium 3.
Is there telephone support?
We do not offer telephone support since we are convinced that we can help you way better by sending screenshots or written instructions you can read again if necessary. Especially when it comes to very specific questions or technical issues, our support team has to consult the application’s developer. As you can imagine, our developers are not always available for answering questions like these. As soon as our support staff has the information you require, they will contact you instantly by email.

Send message to Synium Support

Message concerning    Synium Screenium 2

Version of Screenium
Please select the version of the app in question. If you do not know the version, please launch the app and click on the app name at the top left of your screen in the menu bar. Afterwards, select "About" from the menu appearing. You'll find the exact version number there.
?
Your Operating System
On your Mac, you can find out your version number of your operating system by clicking on the Apple menu at the top left of your screen and selecting "About this Mac". On iOS, please open the Settings app, select "General" and "Information" afterwards.
?
Your Email Address
Please enter your email address so we can reply to your message. Make sure that the email address does not contain any typos - without a correct email address, we cannot respond to your message.
?
Your First Name
Your Last Name
Subject of your Message
Please enter the subject of your message here. Ideally, this is a short summary of your concern.
?
Your Message
Please enter your message to Synium here. If you are reporting an error in one of our apps, make sure that your message includes the steps you have done before the error occurred. This way, it will be much easier for us to reproduce the issue and correct the error.
?
Attach File or Screenshot
You can attach a Screenshot or a File to your message here. On the Mac, you can create a screenshot by pressing the keys Shift-Cmd-3 simultaneously. A Screenshot of the currently visible windows will be created on your desktop. Screenshots can greatly help us to illustrate your concern. If you want to attach more than one screenshot or file, please place them in a folder an compress this folder using the File menu in the finder.
?

Newest Support Articles about Screenium 2

How can I capture audio with Screenium?
How do I navigate to the Application Support folder?
How do I navigate to the Preferences folder?
How should I deal with the large file size of screencasts recorded with Screenium 3?
After using Screenium, I can no longer hear any audio on my Mac. How can I bring back the audio?
Show all Support Articles