Frequently asked questions about MobileFamilyTree 8

I bought MacFamilyTree 8 - why do I have to purchase MobileFamilyTree 8, too?
MacFamilyTree and MobileFamilyTree are two separate apps. While they work perfectly as a team, both apps are able to function without the iOS or Mac companion. If you use a Mac but no iPhone/iPad, you don’t require MobileFamilyTree. If you just want to pursue you family research on iPhone or iPad, you don’t require MacFamilyTree. iOS apps always have to be purchased separately and Apple offers no way to buy a Mac and iOS app bundle at the same time. This is way you have to buy MobileFamilyTree separately. If you opt for MobileFamilyTree 8, you get a version that works on iPhone, iPad and iPod touch – one purchase, three platforms.
Does CloudTree work in iOS 9 or OS X 10.11 El Capitan?
No, CloudTree requires iOS 10 or macOS 10.12 Sierra to work. If you’re synchronizing your devices using CloudTree, all Macs, iPhones and iPads must either run iOS 10 or macOS 10.12 Sierra in order to download and upload trees to CloudTree.
Is there telephone support?
We do not offer telephone support since we are convinced that we can help you way better by sending screenshots or written instructions you can read again if necessary. Especially when it comes to very specific questions or technical issues, our support team has to consult the application’s developer. As you can imagine, our developers are not always available for answering questions like these. As soon as our support staff has the information you require, they will contact you instantly by email.
What is the best way to print a huge chart in MacFamilyTree?
There are basically two options available if you want to print out a huge chart. Option 1: Export your chart as PDF, then take that file to a copy shop and ask them to print it on a plotter. Option 2: Select your chart, click on edit in the bottom bar, then click on “distribute on multiple pages”. If you print these pages and glue them together, you can create wall charts, too.
How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible

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Message concerning    Synium MobileFamilyTree 8

Version of MobileFamilyTree
Please select the version of the app in question. If you do not know the version, please launch the app and click on the app name at the top left of your screen in the menu bar. Afterwards, select "About" from the menu appearing. You'll find the exact version number there.
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Your Operating System
On your Mac, you can find out your version number of your operating system by clicking on the Apple menu at the top left of your screen and selecting "About this Mac". On iOS, please open the Settings app, select "General" and "Information" afterwards.
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Your Device
Please choose if your iOS device concerning this message is an iPhone, iPad or iPod touch. Especially when reporting errors this info can help us find and fix issues quickly.
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Your Message
Please enter your message to Synium here. If you are reporting an error in one of our apps, make sure that your message includes the steps you have done before the error occurred. This way, it will be much easier for us to reproduce the issue and correct the error.
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Attach File or Screenshot
You can attach a Screenshot or a File to your message here. On the Mac, you can create a screenshot by pressing the keys Shift-Cmd-3 simultaneously. A Screenshot of the currently visible windows will be created on your desktop. Screenshots can greatly help us to illustrate your concern. If you want to attach more than one screenshot or file, please place them in a folder an compress this folder using the File menu in the finder.
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Newest Support Articles about MobileFamilyTree 8

My family tree is only available on one device - what can I do?
Switch from Family Tree Maker to MacFamilyTree and import your family tree
Why is there no upgrading pricing but just a full version?
How can I re-download my purchase from the iOS App Store without having to pay again?
How can I still download MobileFamilyTree Pro or any other previous MobileFamilyTree version?
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