Frequently asked questions about MobileFamilyTree 7
Does CloudTree work in iOS 9 or OS X 10.11 El Capitan?
No, CloudTree requires iOS 10 or macOS 10.12 Sierra to work. If you’re synchronizing your devices using CloudTree, all Macs, iPhones and iPads must either run iOS 10 or macOS 10.12 Sierra in order to download and upload trees to CloudTree.
Is there telephone support?
We do not offer telephone support since we are convinced that we can help you way better by sending screenshots or written instructions you can read again if necessary. Especially when it comes to very specific questions or technical issues, our support team has to consult the application’s developer. As you can imagine, our developers are not always available for answering questions like these. As soon as our support staff has the information you require, they will contact you instantly by email.
What is the best way to print a huge chart in MacFamilyTree?
There are basically two options available if you want to print out a huge chart. Option 1: Export your chart as PDF, then take that file to a copy shop and ask them to print it on a plotter. Option 2: Select your chart, click on edit in the bottom bar, then click on “distribute on multiple pages”. If you print these pages and glue them together, you can create wall charts, too.
How can I send feedback?
We are very happy to hear about your experience with our software. Please drop us a line and send your comments using the support form
. Please understand that we cannot reply to every suggested improvement instantly since support requests by customers facing any issues are always prioritized. Be assured that we read each and every email and that you suggestions will be part of our feature planning sessions. If it’s something we can implement easily, we’ll do so as soon as possible
My mother is also my cousin four times removed - and similar strange-sounding degrees of kinship
There will be times when one person in your tree is a relative in multiple ways – the direct line and some strange-sounding degree of kinship, that looks like an error. However, in most cases these kinships are both valid. If two cousins married a few generations ago, multiple relationships at the same time are the result. If you are absolutely sure that this cannot be the correct explanation, please check the family section in MacFamilyTree and look for empty or duplicate family entries. Delete entries you don’t want to keep and the multiple relationships should be gone. Hint: Deleting a family will not delete the family members, it just deletes the connections.
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