Frequently asked questions about MacFamilyTree 5

How can I download the free update from 8.0 or 8.1 to 8.2?
For all customers who bought Version 8.0 or 8.1, the update to Version 8.2 is completely free. Please open the Mac App Store on your Mac and check the Updates tab at the very top to download MacFamilyTree 8.2 for free. Be sure to use the same Apple ID / App Store account as with your original purchase. If the update does not show up, please restart the Mac. It happens that the App Store hangs and fails to display pending updates.
What are the demo version's limitations?
You cannot save, print, sync or export in MacFamilyTree’s demo version. Apart from that, all features including maps, charts, reports and import are available. Please not that it’s not possible to transfer data you entered in the demo version to the full version – even if you buy the full version while the demo version is still running. That’s unfortunately one Mac App Store limitation which forbids to convert a demo to a full version by purchasing it from the App Store. If you decide to buy MacFamilyTree from the Mac App Store, please delete the demo, it’s no longer required then.
My Mac does not support 10.10 Yosemite - how can I run MacFamilyTree anyway?
MacFamilyTree 8 makes heavy use of Apple’s latest technologies. These are usually just available in more recent versions of Apple’s operating system. Therefore, MacFamilyTree won’t run on OS X 10.9 Mavericks or older. The only way to use MacFamilyTree is to download the older version 6 from our download section – and then to contact us. We can grant you access to version 6 until you have updated your Mac to OS X 10.10 or later.
How can I open my MacFamilyTree 7 tree in version 8?
MacFamilyTree 8 will automatically show all your trees in the start window. If you open one of these trees, MacFamilyTree converts it to the new version 8 file format. In case you cannot find you trees in MacFamilyTree 8’s start window, please open the old MacFamilyTree version again and export your tree to your hard drive (file menu, export as MacFamilyTree file). If you open this file with version 8, all your data is available and you can enjoy all of MacFamilyTree 8’s new features.
I bought MacFamilyTree 8 - why do I have to purchase MobileFamilyTree 8, too?
MacFamilyTree and MobileFamilyTree are two separate apps. While they work perfectly as a team, both apps are able to function without the iOS or Mac companion. If you use a Mac but no iPhone/iPad, you don’t require MobileFamilyTree. If you just want to pursue you family research on iPhone or iPad, you don’t require MacFamilyTree. iOS apps always have to be purchased separately and Apple offers no way to buy a Mac and iOS app bundle at the same time. This is way you have to buy MobileFamilyTree separately. If you opt for MobileFamilyTree 8, you get a version that works on iPhone, iPad and iPod touch – one purchase, three platforms.

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On your Mac, you can find out your version number of your operating system by clicking on the Apple menu at the top left of your screen and selecting "About this Mac". On iOS, please open the Settings app, select "General" and "Information" afterwards.
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Newest Support Articles about MacFamilyTree 5

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